"But-" Glitch began as the door closed, then sighed in frustration at himself. Good job, halfwit. Something- someone comes to him for help, and he goes and offends them. His mental self-flaggration came to an end when the door reopened, and he blinked.

"Better," he repeated, as it seemed to be the Done Thing, then shook his head. "No, no, I'm sorry, that was very rude of me." He crossed the shop area and gave Ax an apologetic smile. "I I used to be friends with a shapeshifter but he just turned into a terrier, and there was..." A girl, a vicious bitch but she was gone now and trying to remember her was painful.

"Basically I'd love to help if I can, Mister...um." Vague 'name, please' gesture goes here.